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Client Resolution Specialist

4 weeks ago

Wrexham, Wrexham, United Kingdom DTCC Full time
DTCC Job Opportunity

Are you ready to make an impact at DTCC? We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.

This is a unique opportunity to join our Client Support Group as a Client Resolution Specialist. In this role, you will be responsible for handling incoming client calls and client queries via web portal and emails, provide client resolution or identifying and setting client expectation for follow-up during the initial client calls.

We offer a competitive salary range of £24000-£26000 per annum with bonus, comprehensive health and life insurance and well-being benefits, based on location, pension / retirement benefits, paid time off and personal/family care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Key Responsibilities
  • Provide expert technical support to clients, resolving complex issues and improving overall customer experience.
  • Collaborate with internal teams to ensure seamless delivery of services and products.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.