Service Operations Manager

4 weeks ago


Southampton, Southampton, United Kingdom Silcom Recruitment Limited Full time
Service Manager Role Overview

The Silcom Recruitment Limited team is seeking a skilled Service Manager to lead the service department team. This role is ideal for an experienced professional with a strong background in aftersales service operations and a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Lead and motivate the service department team to achieve high levels of performance and job satisfaction.
  • Maintain a customer-first approach, addressing concerns and resolving issues promptly to enhance customer satisfaction.
  • Oversee daily service operations, including scheduling, workflow management, and ensuring efficient use of resources.
  • Identify training needs and provide guidance to team members, fostering professional growth and skills enhancement.
  • Ensure that all work meets dealership and manufacturer standards for quality and safety.

Reporting Requirements:
Prepare regular reports on service performance, customer feedback, and staff development for the Group Aftersales Manager.

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