Family Information Service Coordinator Position

7 days ago


Chichester, West Sussex, United Kingdom West Sussex County Council Full time

The Opportunity

West Sussex County Council is seeking an experienced Family Information Service Co-ordinator to join our team in Northleigh, Chichester.

About the Role

We are looking for a skilled and organized individual to provide high-quality information, advice, and guidance to parents and carers of 0–25-year-olds on Ofsted registered childcare, childcare funding, family activities, and support services.

Key Responsibilities

  • Support the team with allocating tasks, developing schedules, processing data, producing presentations, statistics, and writing reports.
  • Assess referrals, advise on concerns and complaints, and identify risks of financial irregularity.
  • Process triage requests in a timely manner.

Requirements

  • Excellent communication skills, with the ability to demonstrate initiative and prioritize workload.
  • Solutions-focused approach to responding independently to unanticipated problems and situations.
  • Professional approach to dealing with sensitive and confidential matters.
  • Reliability, efficiency, and flexibility, with the ability to work as part of a team.
  • Strong attention to detail and proficiency in using IT software.

What We Offer

As a Family Information Service Co-ordinator at West Sussex County Council, you will enjoy a competitive salary of £31,586 to £34,314 per annum (pro rata £17,927 to £19,475 per annum) and benefits that reflect our commitment to employee satisfaction.

About Us

The Family Information Service plays a vital role in supporting families across West Sussex, particularly working parents or those wishing to return to work or undertake training. Our service is essential to ensuring a sustainable and prosperous economy in the county.



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