Lead Care Operations Coordinator

1 week ago


Chichester, West Sussex, United Kingdom Colten Care Full time

Lead Care Operations Coordinator

We are looking for a highly organized and friendly individual to join our team at Colten Care in Chichester, West Sussex. This is an exciting opportunity to provide exceptional customer service to our residents and their families.

About the Job

The Lead Care Operations Coordinator will be responsible for managing the administration function of our care home. You will work closely with the Home Manager to ensure that all administrative tasks are completed efficiently and effectively. Your excellent communication skills and ability to multitask will be essential in this role.

You will provide a high level of customer care to our residents and their families, ensuring that they feel welcome and supported during their stay with us. You will also be responsible for handling telephone and email enquiries, conducting viewings, and maintaining accurate records. As part of our team, you will contribute to creating a warm and welcoming environment for our visitors.

About You

To be successful in this role, you will have previous experience of supervising a team and a proven track record in administration. You will possess excellent customer service skills, be confident in literacy and numeracy, and have a good working knowledge of Microsoft Office. You will be able to work well under pressure, prioritize tasks effectively, and maintain confidentiality when dealing with sensitive information.

Key Responsibilities:

  • Manage the administration function of the care home
  • Provide exceptional customer service to residents and their families
  • Handle telephone and email enquiries
  • Conduct viewings and handle client admission and occupancy records
  • Maintain accurate records and reports
  • Support the Home Manager with various administrative tasks

Salary: £27,200 - £30,000 per annum, depending on experience. This is a full-time position working 40 hours per week, including some weekends (including paid breaks). We offer a competitive salary, excellent benefits package, and opportunities for career progression. If you are a motivated and experienced administrator who is passionate about delivering exceptional customer service, we would love to hear from you.

About Us

We're an award-winning, family-owned, independent care home group with a reputation for excellence in the industry. Our team members share our goal of delivering person-centred care, and we strive to create a warm and welcoming environment for our residents and their families.

We offer a range of benefits, including:

  • Excellent inductions, training, and 'on-the-job' support
  • Real career progression opportunities
  • Annual pay review
  • Choice of hot or cold meals and drinks on duty
  • Free uniforms
  • Contributory pension scheme
  • Background checks at no cost to you


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