Digital Service Manager

10 hours ago


Knutsford, Cheshire East, United Kingdom Barclays Full time

**Job Summary:**

We are seeking a highly skilled Digital Service Manager to join our team at Barclays in Knutsford, United Kingdom. The successful candidate will spearhead the evolution of our digital landscape, driving innovation and excellence.

About the Role:

The Digital Service Manager will be responsible for ensuring that services provided by Barclays or third parties are delivered in compliance with Barclays Policy and Standards and meet contractual agreements relating to cost quality and control.

  • Identification of improvement areas within service delivery processes and procedures to remain efficient.
  • Collaboration with various teams to promote alignment between service delivery solutions and the bank's objectives.
  • Execution of training and support initiatives to improve the service quality provided by colleagues.
  • Collaboration with stakeholders to communicate service delivery performance and resolve any potential issues.
  • Development and maintenance of service level agreements (SLAs) by conducting regular reviews to ensure they remain relevant and effective.
  • Management and monitoring of the bank's operational team through the utilisation of data and technology and the alignment of SLAs and KPIs to ensure that service level agreements are met.
  • Implement BX and/or Third-Party Service Management in compliance with Barclays policy and Standards, escalating variance or issues in accordance with governance requirements.

Salary and Benefits:

The estimated salary for this role is £80,000 - £100,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including a pension scheme, health insurance, and 25 days' annual leave.



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