Sales and Service Excellence Leader

17 hours ago


High Wycombe, Buckinghamshire, United Kingdom M&S Full time
About Us: M&S is a leading retailer committed to innovation and diversity. Our team thrives in an inclusive environment where digital tools enhance the customer experience.Our Team: We're seeking a talented individual to drive sales, commerciality, and service standards within our stores. This role requires collaboration with colleagues to maintain high service standards, analyse data for operational decisions, and support talent development.Key Responsibilities:
  • Assist in achieving sales targets and improving customer satisfaction.
  • Analyse data to inform operational decisions.
  • Collaborate with colleagues to maintain high service standards.
  • Support the development of internal talent.
Benefits:
  • A competitive salary range of £35,000 - £45,000 per annum, depending on location and experience.
  • 20% colleague discount on M&S products and third-party brands.
  • Discretionary bonus schemes based on personal objectives and business performance.
  • A generous Defined Contribution Pension Scheme and Life Assurance.
  • Tailored induction and extensive training programs.
  • Access to wellbeing support, including Virtual GP and PAM Assist.


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