Customer Service Manager

3 hours ago


Horsham, West Sussex, United Kingdom The Co-operative Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading and developing your team, and ensuring the smooth operation of the store.

Key Responsibilities
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, ensuring their needs are met and exceeded.
  • Team Leadership: Develop and coach your team to achieve their full potential, fostering a positive and inclusive culture.
  • Store Operations: Ensure the store remains safe, legal, and fully operational, managing stock accuracy and diligence checks.
  • Support and Development: Support your Store Manager, deputising when needed, and delivering HR processes.
  • Community Engagement: Build relationships with local community groups, supporting the delivery of the Co-op community plan.
What We Offer
  • Full Training and Support: Receive comprehensive training and dedicated support for your personal development and career progression.
  • Competitive Benefits: Enjoy a range of benefits, including 30% discount on Co-op products, pension scheme, and virtual healthcare services.
  • Flexible Working: Work a range of shifts, including afternoons, evenings, and weekends, with rotas shared three weeks in advance.
Requirements
  • Care for Customers: Demonstrate a genuine care for the needs of customers and members.
  • Leadership Skills: Possess strong leadership skills, with the ability to build positive relationships and motivate your team.
  • Organisational Skills: Show strong organisational and problem-solving skills, with the ability to work under pressure.
  • Flexibility: Be flexible to work a range of shifts, including evenings and weekends.


  • Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full time

    Job DescriptionJob Title: Customer Service ManagerJob Type: Full-timeLocation: Remote (with occasional travel to client sites)Job Description:We are seeking an experienced Customer Service Manager to lead and support our customer service team for a leading industry player. As a Customer Service Manager, you will be responsible for overseeing daily...


  • Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full time

    Job DescriptionJob Title: Customer Service ManagerJob Type: Full-timeLocation: Remote (with occasional travel to client sites)Job Description:We are seeking an experienced Customer Service Manager to lead and support our customer service team for a leading industry player. As a Customer Service Manager, you will be responsible for overseeing daily...


  • Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full time

    Job Title: Complaints & Customer Service ExecutiveCompany: Harris Lord RecruitmentJob Type: Full-timeLocation: Remote (Flexible)Job Description:Overview:We are seeking an experienced Customer Service Manager to lead and support our customer service team for a leading industry leader offering a diverse range of products for all ages across various channels....


  • Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full time

    Job Title: Complaints & Customer Service ExecutiveCompany: Harris Lord RecruitmentJob Type: Full-timeLocation: Remote (Flexible)Job Description:Overview:We are seeking an experienced Customer Service Manager to lead and support our customer service team for a leading industry leader offering a diverse range of products for all ages across various channels....


  • Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full time

    Job DescriptionJob Title: Customer Service ManagerJob Type: Full-timeLocation: Remote (with occasional travel to client sites)Job Description:We are seeking an experienced Customer Service Manager to lead and support our customer service team for a leading industry player offering a diverse range of products for all ages across various channels. The...


  • Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full time

    Job DescriptionJob Title: Customer Service ManagerJob Type: Full-timeLocation: Remote (with occasional travel to client sites)Job Description:We are seeking an experienced Customer Service Manager to lead and support our customer service team for a leading industry player offering a diverse range of products for all ages across various channels. The...


  • Horsham, West Sussex, United Kingdom Oxbow Resourcing Full time

    Job OverviewAre you dedicated to enhancing customer satisfaction? Do you excel in fast-paced settings where your leadership can truly shine?Oxbow Resourcing is proud to partner with a leading travel insurance provider in their search for a Customer Experience Manager who will elevate their service standards.This organization understands that exceptional...


  • Horsham, West Sussex, United Kingdom Oxbow Resourcing Full time

    Job OverviewAre you driven by the desire to create outstanding customer interactions? Do you excel in fast-paced settings where your leadership can truly shine?Oxbow Resourcing is excited to partner with a leading travel insurance provider in their search for a Customer Experience Manager dedicated to enhancing their customer service operations.This...


  • Horsham, West Sussex, United Kingdom Clancy Full time

    The Role A crucial component of our operations is the planning function that allocates tasks across various teams, ensuring effectiveness and that our client objectives are achieved. You will oversee a team of planners who coordinate work to direct crews, subcontractors, and personnel responsible for a range of our operational activities. The team must...


  • Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full time

    About the RoleWe are seeking an experienced Customer Service Manager to lead and support our customer service team for an award-winning industry leader offering a diverse range of products for all ages across online and in-store through various major retailers and independent outlets.This role involves cross-departmental collaboration, particularly with...


  • Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full time

    About the RoleWe are seeking an experienced Customer Service Manager to lead and support our customer service team for an award-winning industry leader offering a diverse range of products for all ages across online and in-store through various major retailers and independent outlets.This role involves cross-departmental collaboration, particularly with...


  • Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full time

    Job Summary:Harris Lord Recruitment is seeking an experienced Customer Service Director to lead and support our customer service team for an award-winning industry leader offering a diverse range of products for all ages across online and in-store through various major retailers and independent outlets.About the Role:Manage the customer service team,...


  • Horsham, West Sussex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Horsham, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Horsham, West Sussex, United Kingdom WHSmith Full time

    About the Role:We are seeking a skilled and enthusiastic Customer Service Representative to join our team at WHSmith. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, ensuring they have a positive experience in our store.Key Responsibilities:Deliver outstanding customer service to all customers,...


  • Horsham, West Sussex, United Kingdom WHSmith Full time

    About the Role:We are seeking a skilled and enthusiastic Customer Service Representative to join our team at WHSmith. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, ensuring they have a positive experience in our store.Key Responsibilities:Deliver outstanding customer service to all customers,...


  • Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time

    Job DescriptionJob Title: IT Support SpecialistJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Global 4 Communications Limited. As an IT Support Specialist, you will be responsible for delivering exceptional customer service and technical support to our internal and external customers.Key Responsibilities:Provide 2nd and...


  • Horsham, West Sussex, United Kingdom First Recruitment Services Full time

    {"h1": "Customer Service Assistant Role", "p": "Wild Recruitment Ltd T/A First Recruitment Services is seeking a Customer Service Assistant to support their team in creating and maintaining customer sales orders on the system. This role involves responding to customer enquiries, updating information, and resolving queries. Key Responsibilities: *...


  • Horsham, West Sussex, United Kingdom First Recruitment Services Full time

    {"h1": "Customer Service Assistant Role", "p": "Wild Recruitment Ltd T/A First Recruitment Services is seeking a Customer Service Assistant to support their team in creating and maintaining customer sales orders on the system. This role involves responding to customer enquiries, updating information, and resolving queries. Key Responsibilities: *...


  • Horsham, West Sussex, United Kingdom Halfords Full time

    About the Role:We're seeking a highly motivated and customer-focused individual to join our team as an Administration & Customer Service Advisor. As a key member of our retail team, you'll be responsible for delivering exceptional customer service, ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide outstanding customer...


  • Horsham, West Sussex, United Kingdom Halfords Full time

    About the Role:We're seeking a highly motivated and customer-focused individual to join our team as an Administration & Customer Service Advisor. As a key member of our retail team, you'll be responsible for delivering exceptional customer service, ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide outstanding customer...