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Business Operations Manager

2 months ago

Glasgow, Glasgow City, United Kingdom CrossReach Full time

Job Summary

CrossReach is seeking a highly skilled and experienced professional to fill the role of Business Support Manager for our Counselling Services in the North and West. As a key member of our team, you will be responsible for leading and developing the regional business support teams, ensuring the delivery of high-quality support to our counselling services and clinical teams.

Key Responsibilities

  • Provide coaching and guidance to ensure the team delivers exceptional service to all clients, staff, volunteers, and external stakeholders.
  • Foster a culture where the team feels engaged, valued, and recognized for their contributions.
  • Improve client satisfaction and efficiency through process implementation.
  • Monitor and maintain administrative processes and procedures for all services.
  • Manage the Service Centres and facilities.
  • Manage budgets for the services and regularly monitor performance against budget expectations.
  • Support the planning and delivery of new change or transformation initiatives.
  • Facilitate growth in income-generating activities.

Requirements

  • Outstanding people management skills with a proven track record in a similar environment.
  • Exceptional verbal and written communication abilities.
  • Solid grasp of financial management.
  • Operational leadership skills.

About CrossReach

CrossReach is a leading social care provider in Scotland, with a rich history of delivering high-quality services to individuals and families. We are committed to creating an inclusive and inspiring environment where individuals feel valued and respected.