Business Operations Specialist
3 weeks ago
Job Title: Business Operations Specialist
Job Summary:
We are seeking a highly skilled Business Operations Specialist to join our team in Glasgow. As a key member of our Operations & Customer Service Department, you will be responsible for providing exceptional support to our business operations.
Key Responsibilities:
- Scheduling and running monthly updates, reconciliation, and bulk premium billings as required.
- Liaising with teams throughout Europe on new product builds and new business implementations.
- Follow-up on billing incidents and perform root cause analysis.
- Be a senior member of our team that serves as a center of excellence for billing.
- Assisting the team with the load of daily batch files for new business, and New Document / Product / Campaign set ups for the in-house Customer Service System.
- Business system testing for upgrades and new releases of core systems.
- Ensuring that all work is completed within established Service Standards in accordance with the Financial Conduct Authority (FCA) code of practices and Sarbanes Oxley.
- To run the monthly reconciliation & billings for countries in Europe, creating all output data and handling file transfers/interfaces.
- To assist with the in-house Customer Service System development, testing new releases for all systems support functions, in line with agreed timeframes.
- Maintain documented procedure manuals for all activities in System Operations and update regularly when changes occur.
- Assist the Business Operations Manager with team training requirements whilst actively identifying gaps in knowledge.
Requirements:
- Previous experience in an operational support role within the Financial Services sector.
- Experience in User Acceptance Testing.
- Strong PC skills including Microsoft Word and Excel skills are essential.
- Build and develop positive relationships across the department and other business areas.
About Us:
Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. We are committed to treating our colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
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