Customer Service Expert for UK Commercial Lines

7 days ago


Glasgow, Glasgow City, United Kingdom RSA Full time

About the Role

We are seeking a Customer Service Expert to join our team in Glasgow, UK. This is an exciting opportunity to work with insurance brokers and direct customers across the UK, providing exceptional service and support.

Your Responsibilities

  • Underwrite policies, educate clients on e-adoption strategies, and resolve quality issues.
  • Contribute to developing a team culture of pace and performance that enhances customer experience and generates financial results.
  • Highlight offshore quality issues, resolve or escalate them to ensure consistent standards and handoffs.

Your Skills and Qualifications

You will have a genuine desire to help our customers, listen to their needs, and provide solutions using professionalism and empathy. A background in customer service and the ability to think on your feet are essential.

What We Offer

At RSA, we put our people first. We offer hybrid working, a comprehensive range of benefits, including pension contributions of up to 11%, and opportunities for continuous development and growth.

Location and Salary

This role is based in Glasgow, UK, and comes with a salary of £35,000 - £45,000 per annum, depending on experience.



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