Health and Safety Management Consultant

2 weeks ago

London Area, United Kingdom Ark Workplace Risk Full time

About the Role

We are seeking a highly skilled and experienced Health and Safety Management Consultant to join our team at Ark Workplace Risk. As a senior member of our Customer Success Team, you will report into the Director of Risk and Compliance and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver.

In this role, you will work alongside a group of dedicated professionals who are equally committed to continuous improvement and driving change. Your ability to provide innovative solutions and troubleshoot effectively will be critical, and you will have the autonomy to lead and manage external relationships while also being the hub of our internal operations.

The Ark Customer Success team operates with a strong sense of collegiality and support, and we work together as a team, leveraging each other's strengths and expertise to deliver exceptional service to our clients. This role offers a high level of autonomy and leadership opportunities, following the Ark Customer Success methodology of Purpose, Mastery, and Autonomy.

Key Responsibilities Include:

  • Implement client projects and programmes with high-level advocacy whilst delivering of the Ark Way.
  • Designing management reports and predictive analytics for clients.
  • Create, deliver and oversee health and safety management objectives and delivery plans implemented by Professional Services to achieve customer success.
  • Create customer success by designing a highly configurable digital software enterprise platform.
  • Undertake gap analysis of processes for improvement and better management.
  • Design, maintain and improve safety capabilities and systems for the clients.
  • Identify and implement client initiatives and new ways of working.
  • Prepare and document technical requirements, proposals, schedules and client interactions.
  • Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
  • Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
  • Adopting the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive
  • Providing decision support to clients: strategically as well as on day-to-day matters
  • Preparing and providing information and Business Review Reports in support of the clients' goals
  • Creating compelling presentations to communicate ideas, plans, reporting tools and software user journeys
  • Working with the software support team to achieve clients operational and strategic goals
  • Arrange regular client meetings to discuss their requirements and their ongoing contract as part of the customer plans.
  • Demonstrate software product or prepare pilots for demonstrating professional services capability.
  • Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
  • Provide corporate management advice (Management Systems and Auditing) as required.

Requirements:

  • Work strategically and engage our clients at the highest levels
  • Develop, maintain and retain your client accounts
  • Share and collaborate with your team
  • Gain trust and be a trusted advisor Create proposals for solutions, Health and Safety scoping documents and advisory papers that are suitable for the audience and convey the message efficiently and effectively
  • Simplify complexity through articulate and well-positioned communication
  • Stand your ground on advisory matters whilst giving the client confidence and engaging them throughout, be a Trusted Advisor
  • Influence and persuade the client through providing a compelling argument and options
  • Build professional relationships with clients and colleagues for the purpose of achieving goals
  • Work on multiple client accounts, simultaneously in a fast paced environment
  • Create solutions addressing the wider issues at play and the potential impact on our clients
  • Manage our clients proactively, identify problems and pre-empt any issues
  • Competently be able to use software systems, including Word, Excel, PowerPoint, Office365

About Us:

Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations primarily within the Property, Financial Services, Services, Tech, Logistics, Healthcare and Hotel & Leisure markets for over 25 years. Our goal is to deliver a measurable benefits for our clients through innovation, partnership and customer success practices.

Our refreshingly different approach results in high long-term client satisfaction. Our approach is grounded in real-world experience, deep in thinking about multi-dimensional challenges, collaborative in partnering with clients and pragmatic in thought leadership about what matters most in the sector.

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