Digital Solutions Coordinator

2 months ago

London, Greater London, United Kingdom Unilode Aviation Solutions Full time
Job Description

Job Title: Digital Solutions Coordinator

Job Summary:

Unilode Aviation Solutions is seeking a highly skilled Digital Solutions Coordinator to join our team. As a Digital Solutions Coordinator, you will be responsible for coordinating the delivery of digital benefits and contractual requirements within established timelines. You will work closely with airline customers and ground handling agents to ensure the successful implementation of digital infrastructure.

Key Responsibilities:

  • Coordinate with Customers: Work with customers and ground handling agents to increase the existing digital network and tag installation programs.
  • Analyze Deployment Progress: Analyze deployment progress reports and take proactive action to ensure customer timelines are met.
  • Collaborate with Cross-Functional Teams: Work with other digital customer coordinators to ensure efficiency in deployment plans.
  • Educate Customers: Educate customers and ground handlers on the digital product.
  • Place Orders and Facilitate Logistics: Place orders for readers and facilitate logistics to the final installation location.
  • Maintain Organization's Effectiveness: Maintain organization's effectiveness and efficiency by delivering and supporting strategic plans for implementing Unilode's global digital network.
  • Understand Organization Goals: Understand organization goals, strategies, business processes, and interaction between all internal software programs.
  • Complete Projects: Complete projects by coordinating resources and timetables with internal business units and third-party suppliers.
  • Assure Satisfaction and Quality Delivery: Assure satisfaction and quality delivery against expected business success criteria.
  • Coordinate Delivery and Execution: Coordinate the delivery and execution of all digital milestones and deliverables.
  • Responsible for Customer Digital KPIs and SLAs: Responsible for customer digital KPIs and SLAs.

Qualifications:

  • College Degree: College degree preferably related to aviation, business, logistics or IT or 5+ years of relevant work experience.
  • Experience in Project Management: Experience in project management or coordination independently, particularly in organizing highly complex projects with a large number of stakeholders.
  • Previous Aviation Experience: Previous aviation experience, particularly in the operations area of an airline or air cargo, is highly desirable.
  • Superior Organization Skills: Superior organization skills, including proficiency in MS Office applications such as PowerPoint, Outlook, and Excel, for effective communication and project management.
  • Ability to Process Information: Ability to process information, take direction, and deliver actionable results with minimal supervision.
  • Meticulous Attention to Detail: Meticulous attention to detail, ensuring accuracy and completeness in work products, with a focus on maintaining quality standards.
  • Strong Analytical and Problem-Solving Skills: Strong analytical, problem-solving, and project management skills, with the ability to effectively manage multiple, competing priorities simultaneously.
  • Results-Driven: Results-driven and can lead/drive solutions, with a focus on achieving project objectives and meeting customer requirements.
  • Fluent in English: Fluent in English (oral and written). Additional languages spoken in assigned region desired.
  • Excellent Stakeholder Management and Influencing Skills: Excellent stakeholder management and influencing skills, with the ability to collaborate effectively with cross-functional teams and engage with customers to address their needs.
  • Travel Required: Travel required (not more than 30%).

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