Digital Product Manager

1 month ago

London, Greater London, United Kingdom Match Digital Full time
Product Owner - Customer Experience

Match Digital is seeking a skilled Product Owner to join our team and contribute to the development of our client's digital customer experience. As a Product Owner, you will be responsible for owning and developing the product vision and strategic intent, defining and validating business cases, determining KPIs, gathering and developing requirements, optimising the product portfolio, and creating and owning the product roadmap and backlog.

Key Responsibilities:
  • Function as the Product Owner for 1-2 product domains across customer experience journey teams to deliver digital customer experiences.
  • Collaborate with regional and global stakeholders to understand business needs and strategic direction, building relevant solution mappings and concepts.
  • Coordinate with business, experience, analytics, and technical teams to define and deliver the product vision, business case, and product roadmap for your assigned areas.
  • Work closely with business and product development teams, ensuring epics and stories are correctly understood, prioritised, and delivered with a release plan that encompasses multiple market customer usage.
  • Create and maintain materials that clearly communicate product capabilities and delivery roadmaps.
  • Validate solution value post-release through analytics review and market coordination events.
Requirements:
  • Worked as a Product Owner in a large company on customer experience or digital products.
  • Knowledge of complex CMS platforms.
  • An understanding of the concepts of digital customer experience journey mapping and development.
  • Experience delivering customer journeys that are focused on conversion.
  • Knowledge of Product Management tools such as Jira, Confluence, and Aha.
  • Design Thinking methodology experience.
  • Strong presentation, written, and verbal communication skills.
What We Offer:
  • The chance to develop your career with a global, multicultural team working on a fascinating customer experience transformation programme.
  • A flexible working environment and the ability to work from home/flexible hours.
  • Private healthcare and private dental insurance.
  • Competitive pension, 26 days holiday (excluding bank holidays).
  • Car lease scheme, season ticket loan, and cycle to work schemes.

Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media, and marcomms industries.

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