IT Service Optimization Specialist

4 weeks ago


London Borough of Harrow, United Kingdom Harrow Council Full time
Job Summary

The Harrow Council is seeking an IT Service Optimization Specialist to optimize and improve their IT services. This role involves developing and implementing strategies to enhance service delivery and user experience.

Main Responsibilities
  1. Design and develop quality documentation to support IT services
  2. Conduct 'Show and Tell' sessions for developed solutions
  3. Provide training and guidance to stakeholders
Key Requirements
  • Experience with ITIL framework and best practices
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

The successful candidate will have a solid understanding of IT service management principles and experience working with IT systems. A competitive salary of £60,000 - £70,000 per annum, depending on experience, is offered.



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