Solution Optimization Specialist

7 days ago

London, Greater London, United Kingdom Optimizely Full time

Solution Optimization Specialists play a critical role in helping our customers achieve higher value from their Optimizely DXP solutions. We are seeking a highly skilled professional to join our team as a Solution Optimization Specialist.

About the Role
  • We are looking for an experienced professional who can leverage their knowledge of consultative customer service/sales, solution optimization, and project management to help customers achieve higher value from their Optimizely DXP solutions.
  • The ideal candidate will have strong collaboration and communication skills at all levels of an organization, including end users, vendors, management, and executives.
  • Able to successfully manage and execute on projects end-to-end in a fast-paced, dynamic environment.

In this role, you will work closely with cross-functional teams, including Product, Customer Success, Onboarding/Education, and Professional Services, to drive outcome-focused value to our customers and increase renewal rates.

Responsibilities
  • Manage all aspects of adoption including scorecard analysis, maturity assessments, industry benchmarking, and providing recommendations for future product functionality and future usage.
  • Maintain and provide comprehensive reporting on business impact, churn reduction, and overall adoption metrics.
  • Help drive a continuous improvement environment by seeking ways to simplify and streamline communications, processes, and deliverables.
Requirements
  • 2+ years of experience in customer consultation, professional services consulting, product solution optimization, or product adoption.
  • Bachelor's Degree or equivalent work experience
  • Experience working with global customers preferred.
What We Offer
  • $120,000 - $150,000 per year
  • Opportunity to work with a leading digital experience platform company
  • Collaborative and dynamic work environment

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