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Warehouse Coordinator

2 months ago

Bedford, Bedford, United Kingdom Furniture Village Full time

About Furniture Village

Furniture Village is a leading independent furniture retailer, renowned for its commitment to excellence and customer satisfaction.

Job Summary

We are seeking a highly organized and customer-focused Warehouse Coordinator to join our team. As a key member of our distribution team, you will be responsible for administering all warehouse and distribution activities, ensuring seamless customer fulfillment and exceptional service.

Key Responsibilities

  • Support the customer fulfillment function by administering all warehouse and distribution activities
  • Be the voice of the brand, liaising with customers to arrange deliveries and supporting with queries
  • Deal with customer service issues promptly and sympathetically
  • Manage all supplier deliveries and returns
  • Accurately process balance payments
  • Act on any delivery incident reports
  • Comply with all health and safety and GDPR procedures

Requirements

  • Genuine empathy and willingness to help
  • Commitment and tenacity, owning issues and seeing them through to completion
  • Punctuality, professionalism, and pragmatism
  • Confidence in problem-solving
  • A love of detail
  • Accountability, holding high standards for yourself, your team, and the business
  • A true team player, one who loves to have fun and get the job done

What We Offer

  • A competitive package, including a generous bonus structure
  • Best-in-class perks, including a pension scheme, 24/7 medical support, health insurance, and up to 33 days' holiday
  • Excellence as standard, with a culture of rewards and recognition
  • Real progression opportunities, with a focus on fast-tracking promotions
  • Award-winning business, with a reputation for being an Outstanding Place to Work and the Supreme Champion Family Business of the Year

About You

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service and ensuring seamless customer fulfillment. If you have a genuine empathy for customers, a commitment to excellence, and a love of detail, we would love to hear from you.