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Customer Service Representative
2 months ago
Job Title: Customer Service Advisor
Job Type: Full-time
Location: Office-based
Job Summary:
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Red Door Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving customer queries, and ensuring customer satisfaction.
Key Responsibilities:
- Assist with all customer queries, including order enquiries, faulty goods, returns, complaints, product information, and personal shopping.
- Resolve all queries efficiently and to a satisfactory result for the customer and the company.
- Ensure customer feedback is communicated to the appropriate channels within the business.
- Using your product knowledge and sales skills to introduce appropriate products to customers and to take their orders over the phone.
- Collate all web orders placed.
- Check payments and orders to ensure any fraudulent activity is dealt with appropriately to protect the company from loss.
- Liaise with the web team to ensure that trends/customer comments are fed back into future planning.
- Monitor live chat as necessary.
- Ensure the web warehouse is organized and holding the correct stock at all times.
- Administration of customer returns, refunds, exchanges, or replacements.
- Assist in providing reception services; answering calls, emails, greeting guests.
Requirements:
- Excellent customer service skills gained from retail or hospitality experience, or similar.
- Confident communicator, both written and verbal.
- Organized with excellent attention to detail.
- Minimum GCSE education.
- Confident, open-minded, and not afraid to share your vision or challenge others.
- Able to work in a fast-paced environment and use initiative to effectively problem-solve.
- Passionate and driven in order to exhibit high levels of customer service while also up-selling.
- Team-focused - able to be flexible and adaptable to change.
- Driver essential due to location.
What We Offer:
- Salary: Up to £24k.
- Hours: Monday to Friday, 9am-5.30pm.
- 22 days annual leave plus your birthday off and bank holidays.
- Brand discounts and product bonuses.
- Beautiful offices and a great place to work.
