Luxury Cruise Consultant
3 days ago
Luxury Cruise Consultant
Location: Central London (Moorgate) / Hybrid
Salary: £40,000 - £60,000 per annum, based on experience
About Kenwood Travel:
We are a well-established travel company with over four decades of experience in delivering exceptional travel experiences.
Our Portfolio:
- Bespoke luxury holidays
- Tailor-made itineraries
- Luxury cruise options
Role Summary:
We are seeking an experienced Cruise Holiday Expert to join our sales team. The ideal candidate will have a passion for cruising and a deep knowledge of popular cruise destinations.
Key Responsibilities:
- Engage with clients to understand their cruise preferences and needs
- Manage the entire sales process from initial enquiry to booking
- Build strong client relationships to encourage repeat business and referrals
Product Knowledge & Expertise:
- Maintain in-depth knowledge of luxury cruise lines
- Stay informed about new cruise offerings and trends within the luxury cruise market
Booking & GDS Management:
- Utilise the Galileo GDS system for flight bookings and manage complex itineraries
- Ensure accurate and efficient booking processes for all cruise and travel components
Customer Service & Support:
- Provide exceptional customer service addressing client queries and concerns promptly and professionally
- Manage post-booking support ensuring client satisfaction
Performance & Sales Targets:
- Meet and exceed individual and team sales targets contributing to the company's overall growth
- Track sales performance and report on key metrics identifying areas for improvement
Benefits & Perks:
- Travel Benefits: Access to exclusive travel discounts educational trips and familiarisation cruises
- Health Benefits: Private health insurance
- Work Environment: Hybrid working model with flexibility to work from our office in Moorgate and from home
- Social Events: Regular team events including an annual Christmas party and summer gatherings
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