Luxury Cruise Consultant

3 days ago


London, Greater London, United Kingdom Kenwood Travel Full time
Job Title

Luxury Cruise Consultant

Location: Central London (Moorgate) / Hybrid

Salary: £40,000 - £60,000 per annum, based on experience

About Kenwood Travel:

We are a well-established travel company with over four decades of experience in delivering exceptional travel experiences.

Our Portfolio:

  • Bespoke luxury holidays
  • Tailor-made itineraries
  • Luxury cruise options

Role Summary:

We are seeking an experienced Cruise Holiday Expert to join our sales team. The ideal candidate will have a passion for cruising and a deep knowledge of popular cruise destinations.

Key Responsibilities:

  • Engage with clients to understand their cruise preferences and needs
  • Manage the entire sales process from initial enquiry to booking
  • Build strong client relationships to encourage repeat business and referrals

Product Knowledge & Expertise:

  • Maintain in-depth knowledge of luxury cruise lines
  • Stay informed about new cruise offerings and trends within the luxury cruise market

Booking & GDS Management:

  • Utilise the Galileo GDS system for flight bookings and manage complex itineraries
  • Ensure accurate and efficient booking processes for all cruise and travel components

Customer Service & Support:

  • Provide exceptional customer service addressing client queries and concerns promptly and professionally
  • Manage post-booking support ensuring client satisfaction

Performance & Sales Targets:

  • Meet and exceed individual and team sales targets contributing to the company's overall growth
  • Track sales performance and report on key metrics identifying areas for improvement

Benefits & Perks:

  • Travel Benefits: Access to exclusive travel discounts educational trips and familiarisation cruises
  • Health Benefits: Private health insurance
  • Work Environment: Hybrid working model with flexibility to work from our office in Moorgate and from home
  • Social Events: Regular team events including an annual Christmas party and summer gatherings


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