Financial Services Team Manager

1 week ago


Orpington, Greater London, United Kingdom GerrardWhite Full time

We are seeking a seasoned professional to lead our Credit Hire Litigation team at GerrardWhite. With a collaborative and forward-thinking environment, the firm invests in staff development, ensuring technical expertise and professional growth for all employees.

The successful candidate will oversee a portfolio of litigation cases, guiding them through to settlement or final hearing. They will manage and support a dedicated team, providing guidance on cases, conducting training, and ensuring operational standards are met.

Key Responsibilities:

  • Case Management: Handle a mixed caseload involving credit hire, liability disputes, repairs, and small claims.
  • Process Oversight: Ensure the litigation process aligns with Service Level Agreements (SLAs) and manage task lists effectively.
  • Client & Court Communication: Draft court documents, liaise with clients regarding uninsured losses, and manage all court deadlines.
  • Team Leadership: Act as a first point of contact for team queries, provide training, conduct team meetings, and support junior team members.
  • Mentorship & Supervision: Conduct one-on-one meetings, supervise file reviews, and assist with the training of new staff.

About You:

  • Proficient in managing own caseload of Credit Hire motor claims within legal or insurance sector.
  • Experienced in using case management systems and maintaining a productive diary system.
  • Highly organised, detail-oriented, and skilled in multitasking.
  • Comfortable communicating with a wide range of stakeholders, including clients, insurers, and court officials.
  • Strong foundation in Civil Procedure Roles regarding RTA/Motor Insurance Claims.
  • Confident in both independent and team-oriented work.

Benefits:

  • Hybrid working arrangement after successful probation.
  • Nest pension scheme.
  • Holiday buy and sell options.
  • Access to the company's reward hub, offering retail discounts and health & wellbeing resources.
  • Paid volunteer time and an additional day off for your birthday.

A competitive salary of £55,000 - £65,000 per annum reflects the demands of this challenging role, which offers significant opportunities for career progression and personal growth within our dynamic team at GerrardWhite.



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