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Training and Support Specialist

1 month ago


Sheffield, Sheffield, United Kingdom Nobi Smart Lamps Full time

Empower seniors to live with peace of mind and independence

Nobi Smart Lamps is a pioneering agetech scale-up driven by a clear social mission. Our flagship product, the Nobi Smart Lamp, detects and prevents falls, enhancing safety for seniors. We're committed to making a positive difference in senior care.

We're seeking an exceptional Training and Support Specialist to join our UK Customer Success Team. This role requires frequent travel to customer locations across the UK to deliver in-person training and provide empathetic support. Reporting to the Project Manager/Customer Success Manager UK, you'll work closely with stakeholders to ensure seamless adoption and utilization of our system.

The ideal candidate will have experience in the care sector and a passion for improving senior care through technology. Key responsibilities include:

  • Delivering engaging training sessions to customers, ensuring they feel confident and equipped to benefit from our technology.
  • Providing empathetic ongoing support, including troubleshooting and escalation management, to ensure an optimal customer experience.
  • Executing project plans and communicating with stakeholders to ensure timely delivery.
  • Conducting on-site visits to customer locations across the UK, ensuring our system is implemented to standard and customers receive hands-on support.
  • Fostering delightful customer experiences by collaborating with the Customer Success Team.

A competitive salary package is available for this position, estimated at £45,000 - £55,000 per annum, depending on experience. If you're ready to bring your expertise and empathy to a role that makes a difference, we'd love to hear from you.