Hospitality Ambassador

3 weeks ago


Richmond, Greater London, United Kingdom Haven Full time

Enhance Guest Experience as a Guest Services Representative

At Haven, we're seeking a dedicated Guest Services Representative to join our team. As a key member of our Guest Experience Team, you'll play a vital role in ensuring our guests feel welcome and cared for throughout their stay. Your warm and welcoming approach will make a significant difference in our guests' experiences.

Key Responsibilities:
- Prepare and distribute Welcome Packs to warmly greet our guests.
- Extend a warm welcome to guests as they arrive at our reception area, setting the tone for a fantastic stay.
- Provide excellent customer service, ensuring guests feel valued and appreciated from the moment they arrive.
- Share insider knowledge of the local area with our guests, enriching their stay with valuable tips and recommendations.

What's in it for you?
- Enjoy free use of our Leisure Facilities, including our swimming pool.
- Receive up to 50% discount off food on Park and 20% discount in our shops.
- Take advantage of our fantastic discounts with national brands and retailers.
- Benefit from our Reward and Recognition Schemes, training and development opportunities, and fantastic health, mind, and money support programme.

Requirements:
- A warm and welcoming communicator with a positive attitude.
- Excellent customer service skills, with the ability to handle any situation with a smile.
- Ability to work in a fast-paced environment, with a willingness to learn and develop new skills.
- Flexible availability, including evenings and weekends.



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