Casino Operations Manager

2 months ago


Leicester, Leicester, United Kingdom Grosvenor Casinos Limited Full time
About the Role

We are seeking a highly skilled and experienced Casino Manager to join our team at Grosvenor Casinos Limited. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring compliance with regulatory requirements.

Key Responsibilities:

  • Lead a team of multi-skilled employees to deliver the Grosvenor brand experience across gaming, leisure, and food and beverage.
  • Develop and implement strategies to drive sales, control margin, and costs to drive casino profitability.
  • Ensure compliance with all regulatory requirements, particularly the Gaming Commission licensing requirements.
  • Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  • Collaborate with the wider business to drive performance and achieve business objectives.
Requirements
  • Previous casino gaming experience with a proven track record of success.
  • PML license holder with experience in all areas of hosting and customer service.
  • Experience of leading a team within a service-driven environment.
  • Excellent communication and interpersonal skills.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A supportive and nurturing work environment.
  • Access to comprehensive training and development programs.

We are committed to being an inclusive employer and welcome applications from diverse candidates. If you require a reasonable adjustment to be made, please let us know ahead of your interview.



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