Business Engagement Specialist
5 days ago
Location: London, E1 (Hybrid working)
Contract/Hours: 35 hours per week, Full time – 12 month Fixed Term Contract
Fairtrade Foundation is seeking a Business Engagement Specialist to deliver excellent customer service and operational support to all businesses working with Fairtrade.
Key Responsibilities:
- Provide exceptional levels of customer service as the first point of contact with potential and existing members of the Fairtrade system and licensees.
- Maintain strong knowledge of the Fairtrade licensing requirements and communicate this to customers at all levels.
- Support businesses through the licensee application process, including certification, identifying supply, and explaining licensing requirements.
- Provide product and licensing expertise for agreed commodities or growth areas.
Person Specification:
- Experience of providing excellent business-facing customer service.
- Excellent communication and interpersonal skills.
- Ability to work independently and with multiple priorities in a time-sensitive manner.
Fairtrade Values:
We want everyone to be ambassadors for the organisation and encourage staff & volunteers to promote diversity, equality and inclusion in everything we do.
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