Business Engagement Specialist

5 days ago


London, Greater London, United Kingdom Fairtrade Foundation Full time
Job Title: Business Engagement Specialist

Location: London, E1 (Hybrid working)

Contract/Hours: 35 hours per week, Full time – 12 month Fixed Term Contract

Fairtrade Foundation is seeking a Business Engagement Specialist to deliver excellent customer service and operational support to all businesses working with Fairtrade.

Key Responsibilities:

  • Provide exceptional levels of customer service as the first point of contact with potential and existing members of the Fairtrade system and licensees.
  • Maintain strong knowledge of the Fairtrade licensing requirements and communicate this to customers at all levels.
  • Support businesses through the licensee application process, including certification, identifying supply, and explaining licensing requirements.
  • Provide product and licensing expertise for agreed commodities or growth areas.

Person Specification:

  • Experience of providing excellent business-facing customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and with multiple priorities in a time-sensitive manner.

Fairtrade Values:

We want everyone to be ambassadors for the organisation and encourage staff & volunteers to promote diversity, equality and inclusion in everything we do.



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