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Procurement & Planning Senior Coordinator

2 months ago

London, Greater London, United Kingdom Fortnum & Mason Full time

Job Summary:

We are seeking a highly skilled and experienced Senior Buyer to join our team at Fortnum & Mason. As a key member of our Buying Department, you will be responsible for defining and delivering the strategic buying vision for our Hampers category across all channels of the business.

Key Responsibilities:

  • Develop and deliver the strategic vision for the Hampers category, driving sales and profit through analysis of sales and stock performance.
  • Collaborate with cross-functional teams, including Merchandising, Concierge, Retail, Wholesale, Marketing, Online, and Logistics, to ensure seamless execution of category plans.
  • Develop an understanding of customer profiles and anticipate customer needs and expectations in a multichannel environment.
  • Set direction and strategy for product groups, working closely with the Merchandising team and other stakeholders.
  • Define and agree pricing strategies with multiple suppliers, influencing cross-category teams in key supplier negotiations.
  • Lead the negotiation of complex business terms and agreements with suppliers and other third-party service providers.

Key Accountabilities:

  • Work closely with the Hamper Merchandiser to identify sales trends, range structure, and opportunities, alongside NPD forecasts.
  • Product curation and development, with a focus on seasonality, particularly Christmas.
  • Sales and margin analysis, including weekly trade reports, board reports, and seasonal reviews.
  • Collaborate with Buying Departments to push for development to support Hamper fills and themes, as well as to keep up-to-date with any delays to product development that may impact the hamper timeline.
  • Work with the Online Team to ensure smooth launches of products, as well as to identify any core characteristic changes in our online customers.
  • Work with the Client Service Team to capture their feedback on ranges, to identify any potential gaps within the range, and develop bespoke orders to support demand.
  • Manage key strategic suppliers, influencing strategically across other categories to ensure Hamper requirements and needs are protected within other supplier contracts/negotiations.
  • Maintain the working relationship with our core wicker supplier, negotiating cost prices, ensuring any problems with invoices are rectified, and product development of wicker shapes and styles.
  • Work with the International/Wholesale Team to ensure product development fits their requirements.
  • Lead on finding partners for exclusive collaborations and curations.
  • Work cross-functionally on gift card/experience strategy.
  • Range planning per site, largely managed day-to-day by Merch and AB.
  • Floor walks, largely managed day-to-day by Merch and AB.
  • Regular staff training, largely managed day-to-day by Merch and AB, but accountable for ensuring these are booked in and executed in a timely manner, and deciding the format of this training.
  • Support the AB in the management of our third-party Floristry supplier.
  • Regular visits to Other London Stores.
  • Signing off drop plans that the Hamper Assistant Buyer compiles.
  • Overview of signage requests raised by the Hamper Assistant Buyer to ensure they are sent in a timely manner, largely managed day-to-day by AB.
  • Competitor reviews of each seasonal campaign.
  • Data integrity, ensuring substitutes are being selected, and recorded correctly by AB and merch teams, and necessary comms are carried out.
  • Support the Warehouse Team to carry out test packs of new hamper fills.
  • Support the Hamper & Logistics Team to carry out travel tests of new hamper fills.
  • Attend Monthly NPD meetings to ensure awareness of any upcoming product development and feedback any hamper requirements such as shelf life.

People & Collaboration:

  • Ability to operate at a Senior level and deputise for the Director of Buying as and when required.
  • Ability to influence and manage multiple internal and external stakeholders.
  • Ability to lead the category in a personalised, professional, and articulate manner, demonstrating credibility and influencing skills at every level.
  • Effective people management, with the ability to train, develop, and retain team members.
  • Management of the Hamper Assistant Buyer's development, roles, and responsibilities.

Role Specific Criteria:

  • 7 to 10 years' experience in a Buying role, preferably in a luxury retail environment or within the Hamper/gift box sector.
  • Passion for putting together brilliant food combinations that amplify our strategy of extraordinary food and drink.
  • Commercial understanding and ability essential in driving sales and profit of this iconic high-profile category.
  • Appreciation of our strength in food, drink, and joyful living.
  • Proven experience in product development and ability to incorporate understanding of future trends to create and curate an innovative but commercial range.
  • Demonstrable negotiation and influencing skills.
  • Proven skills in leading and coaching a high-performing buying team.

What We Offer:

  • A competitive salary.
  • A generous store and restaurant discount of up to 40%.
  • 25 days' holidays pro rata (excluded bank holidays) and an extra day off for your birthday.
  • A fantastic subsidised staff restaurant which uses Fortnum's ingredients.
  • A range of opportunities to develop and grow personally and professionally.
  • Excellent pension scheme.