Wholesale Business Operations Coordinator

4 weeks ago

London, Greater London, United Kingdom Giorgio Armani Full time

About the Role:

As a Wholesale Administrator at Giorgio Armani, you will play a vital role in supporting our sales and customer service departments. Your primary responsibility will be to ensure the seamless delivery administration of our UK wholesale business.

Key Responsibilities:

  • Customer Service Management: Oversee sample deliveries, manage order processing, and maintain accurate records of all transactions.
  • Order Processing and Purchase Order Administration: Ensure accurate processing of seasonal orders, collate and check customer purchase orders, and advise clients on production cancellations or quantity changes.
  • Delivery Administration: Coordinate delivery schedules, build strong relationships with clients and suppliers, and handle all delivery queries efficiently.
  • Customer Relations: Provide high-quality service to internal and external contacts, address client complaints, and manage sample requests.
  • General Administration/Duties: Report on delivery status, suggest improvements to reporting and analysis methods, and meet performance targets set by management.

Requirements:

  • Excellent communication and interpersonal skills.
  • Commitment to outstanding customer service.
  • Strong decision-making ability and sense of responsibility.
  • Proficiency in understanding and analysing reports.
  • Exceptional planning and organizational skills.
  • Ability to meet deadlines and work well under pressure.
  • Proactive and well-organized approach to supporting the sales team.
  • Proficient in Windows package, particularly Excel.
  • Experience in resolving client complaints.

Benefits:

  • Competitive salary and bonus opportunities.
  • Generous employee discount on all Giorgio Armani products.
  • Employee Assistance Program (EAP) - providing access to medical and mental health support services.
  • Exciting career development opportunities within a global luxury fashion brand.
  • Vibrant and inclusive work environment that fosters creativity and personal growth.
  • Hybrid working policy.

Giorgio Armani is an equal opportunities employer.

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