Premium IT Experience Technician

3 weeks ago


London, Greater London, United Kingdom Acora Full time
Job Description
We're looking for a skilled Premium IT Experience Technician to join our team in the UK. In this role, you'll play a crucial part in delivering exceptional IT experiences to over 5,000 end users. You'll work closely with our team to diagnose and resolve complex IT problems, perform software updates, and manage case records using our IT Helpdesk system.

This is an excellent opportunity to grow your career in a dynamic company with a strong focus on innovation and customer satisfaction. Our team operates within the framework of ISO-accredited policies, and we pride ourselves on excellence and continuous improvement.

Responsibilities
  • Resolve complex IT issues within SLAs
  • Update and install software on end-user workstations
  • Manage case records with accuracy and detail
  • Provide technical support via phone and email

What We Offer
We provide a competitive package, including an estimated salary of £30,000 - £35,000 per annum, depending on experience. Additionally, we offer a range of benefits, including flexible working hours, training opportunities, and a supportive team environment. If you're passionate about delivering exceptional IT experiences, please apply.

Requirements
  • Bachelor's degree in Computer Science or related field
  • Proven problem-solving skills and attention to detail
  • Excellent communication and teamwork skills
  • Ability to work independently and collaboratively


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