Cloud Incident Response Engineer

4 days ago


London, Greater London, United Kingdom Google Full time
About the Company
Google Cloud is a leading provider of enterprise-grade solutions that leverage cutting-edge technology to enable businesses to digitally transform.

Salary Information
The estimated salary for this role is between $180,000 and $250,000 per year, depending on location and experience.

Job Description
We are seeking a highly skilled Cloud Incident Response Engineer to join our team. In this role, you will be responsible for responding to and helping to coordinate, mitigate, or resolve major incidents across all of GCP.

Responsibilities
  • Participate in on-call rotation supporting Critical Incident Response for GCP.
  • Focus on high-quality customer outcomes and continuous collaboration across GCP teams.
  • Create training and processes for incident management life-cycle and partnering with Cloud SRE UTLs, and Cloud Support leadership team.
  • Build systems and tooling to support the team, improve visibility, detection of issues, communications to customers, stakeholders, and customer facing teams.
  • Define and escalate risks in Cloud, reduce incident probabilities with strategic and tactical/pragmatic approaches as needed.

Requirements
To be successful in this role, you will need:
  • A Bachelor's degree or equivalent practical experience.
  • 8 years of experience with software development in one or more programming languages.
  • 3 years of experience in a technical leadership role; overseeing projects, with 2 years of experience in a people management, supervision/team leadership role.

About the Role
In this role, you will have the opportunity to manage complex challenges of scale unique to Google Cloud, while using your expertise in coding, algorithms, complexity analysis, and large-scale system design. You will work in a blame-free environment where self-direction is promoted, and support and mentorship are provided to learn and grow.

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