Enterprise Systems Manager
2 weeks ago
Location: Romsey, Gloucester, or Woking – Hybrid
About the Role:
We are seeking an experienced Enterprise Systems Manager to join our team at Roke. As a key member of our IT department, you will be responsible for managing a team of application support specialists and ensuring the availability and reliability of business-critical applications.
Key Responsibilities:
- Manage a small internal team of application support specialists.
- Ensure the availability and reliability of business-critical applications, providing support within agreed SLAs.
- Ensure all security/permissions measures are met and auditable.
- Plan and implement new deployments and planned outages.
- Develop documentation for support of deployed systems.
- Be a point of escalation and resolution for Incident and request management within SLAs.
- Manage a change framework across all enterprise systems, integration platforms, and the M365 application estate.
- Deliver configuration, reporting, integration, and modification change-requests into an evolving suite of evergreen SaaS systems.
- Work closely with SaaS and IPaaS vendors on patches and upgrades, ensuring production environments remain stable and stakeholders up to date with change.
- Identify and mitigate risks associated with the enterprise systems estate, ensuring compliance with regulatory requirements and security standards.
- Monitor the performance and stability of SaaS applications and integration solutions, collaborating with end-users and support teams to address any issues promptly.
- Own and maintain enterprise systems documentation, including any relevant policies.
About Roke:
Roke is a leading technology and engineering company with clients spanning National Security, Defence, and Industry through our Futures business and Intelligence as a Service. We change the way organisations think and act – through dynamic insights from the analysis of multiple layers of data.
What We Offer:
- Hybrid working: A minimum of 40% of your monthly hours working at your base location, subject to role requirements.
- Annual bonus: Based on profit share and personal performance.
- Private medical insurance: Includes cover for existing conditions.
- Holiday: 25 days plus public holidays and your birthday off.
- Chemring Share Save: Monthly savings into a 3 or 5 year plan.
Clearances:
Due to the nature of this role, we require you to be eligible to achieve SC clearance.
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