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Customer Support Expert

3 weeks ago

Solihull, Solihull, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a skilled Customer Support Expert to join our team in Solihull, UK. This role offers a competitive salary of £25,000 - £35,000 per annum, depending on experience.

Job Description:

This is an exciting opportunity to provide exceptional customer service and support to our clients. As a Customer Support Expert, you will be the first point of contact for customers, responding to queries via phone, email, and chat platforms.

Your key responsibilities will include:

  • Providing accurate information about our products and services.
  • Resolving customer issues efficiently and escalating when necessary.
  • Processing customer orders and managing account information.
  • Maintaining records of customer interactions and follow-up tasks.
  • Working closely with other departments to ensure customer satisfaction.
Requirements:

To succeed in this role, you will need:

  • Previous experience in a customer service role, preferably in a similar industry.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work both independently and as part of a team.
Benefits:

We offer a comprehensive benefits package, including:

  • A competitive salary.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • A supportive work environment with clear career progression.