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Floor Supervisor

2 months ago

London, Greater London, United Kingdom Pan Pacific London Full time

About the Role

The Floor Supervisor is a key member of our hospitality team at Pan Pacific London, responsible for maintaining high standards of service on the floor. This role requires a strong focus on delivering exceptional guest experiences, ensuring seamless interactions between guests and staff, and driving consistency in service delivery.

Key Responsibilities

  • Maintain high levels of service on the floor, ensuring that all guests receive a warm and welcoming experience.
  • Liaise with security to streamline the guest entrance process, ensuring a smooth and efficient experience for all guests.
  • Greet, seat, and host guests, taking and delivering orders with precision and attention to detail.
  • Explain the menu to guests and staff, ensuring that all team members are knowledgeable about our offerings.
  • Train the team on greeting, hosting, seating, and taking and delivering orders, ensuring that all staff members are equipped to deliver exceptional service.
  • Work closely with the General Manager and Assistant Manager to implement trainings and Standard Operating Procedures (SOPs) to ensure consistency in service delivery.
  • Support the General Manager and Assistant Manager in maximizing income potential and controlling overheads.
  • Be manager on duty when required, managing the cash up, guest complaints, maintaining the atmosphere, and overseeing a shift.

What We Offer

As a Floor Supervisor at Pan Pacific London, you will be part of a dynamic and supportive team that is passionate about delivering exceptional hospitality experiences. We offer a range of benefits, including:

  • Access to Mental Health First Aiders
  • Celebrate your Birthday with an extra day off
  • Cycle to Work Scheme
  • Referral Scheme
  • Seasonal Ticket Loan
  • Enhanced Maternity and Paternity Policy
  • Eye Care Voucher Scheme
  • Social & Employee Wellness Activities
  • Employee Assistance Programme including 24/7 virtual GP and financial advisors
  • 2 Hotel-Wide Social Events a year, as well as additional social gatherings
  • Flexible Work Policy
  • Dry cleaning for uniforms and work attire
  • Reward and Recognition – Star of the Month, Manager of the Quarter, and Star of the Year
  • Guest Experience Programme
  • Discount on our Food and Beverage Outlets
  • Discount on Internal Spa Treatments
  • Culture Club – Focuses on Diversity and Inclusion
  • Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
  • Complimentary meals prepared for you by our chefs
  • 2 Study Days per year (fully paid and in addition to your annual leave)
  • 2 Volunteer Days per year (fully paid and in addition to your annual leave)
  • Progression – our goal is to always coach and keep our employees helping you to develop and grow internally and within the PPH Group
  • Additional YuLife Perks

About Pan Pacific London

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America, and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and gracious service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

  • Hotel of the Year, Group 2023 | Catey Awards
  • Hotel of the Year, London 2022/2023 | AA Hospitality Awards
  • Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can't wait to welcome you.