Head of Technical Operations

4 weeks ago


Gateshead, Gateshead, United Kingdom Sodexo Full time

We are seeking a highly skilled and experienced Head of Technical Operations to join our team at Sodexo. Located in the vibrant cities of Newcastle and Gateshead, this role offers the chance to lead a skilled technical team overseeing a large-scale, multi-activity student accommodation facility with an annual turnover exceeding £2 million.

You will spearhead the technical operations, strategically enhancing our facilities management and commercial services to ensure excellence in service delivery. Reporting to the Contract Director, you will play a critical role in evolving our existing client relationships and driving innovative solutions to elevate the living and service experience of our students and stakeholders.

This is a strategic yet hands-on role where your ability to propose new ideas and lead FM projects will be key. You will manage a diverse team of nine skilled professionals across four closely located sites, ensuring high performance with minimal micromanagement.

Your week will be structured around a Monday to Friday schedule, with 40 flexible hours that respect your life outside of work. We are looking for an independent innovator with a robust understanding of technical operations and project management tools like Maximo.

The successful candidate will be responsible for:

  • Management of Statutory/Mandatory planned and reactive maintenance
  • Management of Maximo CAFM System
  • Management and development of the technical team
  • Management of Sub Contractors
  • Support the Sodexo Management team by ensuring that the service provides a high level of stakeholder satisfaction
  • Assist with the logistics of the Technical Services provision, for example On-Call Rota's, Weekly progress reports, ensuring mileage and use of company vehicles is recorded.
  • Assist with all aspects of Health and Safety compliance, assist with the preparation of Risk Assessments, COSHH Assessments, Safe Systems of Work
  • Comply at all times with the Company's Quality Assurance and Health and Safety Procedures and ensure that all work is undertaken in accordance with industry best practice.

A recognised apprenticeship or HNC in Mechanical/Electrical Engineering discipline with a commitment to undergo continuing professional development is essential. Skilled in 'hands-on' maintenance, diagnosis and repair of a range of plant and equipment and capable of anticipating potential faults or problems which may occur within the full range of building services.

Ability to prioritise own workload with minimal supervision and use of own initiative. Be a team worker with a flexible approach, including the ability to request and offer support from other team members as required, including liaison with line manager.

Experience of using databases, spreadsheets, and other computer-based applications including Microsoft Office. Ability to work effectively without close supervision and possess good organisational skills.

Flexible – is willing to undertake a range of tasks and duties vital for the effective and successful running of the contract. Good at planning and organisation with the ability to manage the day-to-day workload of the team.

Flexible and dynamic work environment

Performance Bonus

Contributory pension scheme

Flexible benefits fund of £1,300 to utilise across an array of benefits

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.



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