Airport Passenger Service Supervisor

3 weeks ago


Crawley, West Sussex, United Kingdom WFS Full time
Job Overview

The Airport Passenger Service Supervisor role is responsible for overseeing the delivery of exceptional passenger service at the airport. This includes ensuring that all airport staff are trained and equipped to provide a high level of service to customers.

Key Responsibilities:

  1. Supervise and coordinate airport passenger service functions to ensure seamless customer experience.
  2. Monitor and evaluate the quality of work performance to ensure compliance with company standards.
  3. Ensure that all airport staff adhere to company rules and regulations, as well as safety and security protocols.
  4. Develop and implement training programs to enhance the skills and knowledge of airport staff.
  5. Proactively identify and address any issues that may impact customer satisfaction or employee relations.
  6. Administer practices in a fair and equitable manner, treating all employees, customers, and stakeholders with respect.
  7. Ensure that all airport staff are issued a relevant company ID and are required to display this identity badge.

Requirements:

The ideal candidate will have a strong background in airport operations and customer service, with excellent leadership and communication skills. A high school diploma or equivalent is required, and a degree in a related field is preferred.

Salary: $19.00 per hour



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