Medical Office Coordinator

3 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Hospitals NHS Trust Full time
Job Overview

The successful candidate will provide a comprehensive administration and information service across the Pennine Locality Adult Physical Health Services, coordinating their activities with other members of the Business Administration Team to ensure an efficient and confidential service is provided.

The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service, providing cover to departments on various sites as directed by their administration line manager to ensure continuity of a quality service provision.

Main Duties of the Job
  • Provide reception duties, including greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
  • Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental, and well-informed response.
  • Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
  • Receive, allocate, and despatch departmental mail (internal and external).
  • Provide an administrative service to include typing of routine information such as reports, minutes, and other correspondence on behalf of the manager and other members of the team, ensuring a high standard in accordance with Trust standards.
  • Assist the running of an efficient appointments system, dealing with routine referrals, sending patient letters/information, text reminders, distributing to the appropriate clinical team.
  • Assist in the administration processes for clinical education programmes for patients and training events for staff and partners.
  • Contact patients who fail to attend appointments by telephone, email, text, or letter, rescheduling appointments as necessary.
Working for Our Organisation

District nursing is part of community and intermediate care within East Lancashire Hospitals NHS Trust.

  • The Trust places great importance on sustainable development, reducing their carbon footprint, and maximising the positive social, economic, and environmental outcomes of Trust actions and activities.
Detailed Job Description and Main Responsibilities
  • Clinicians
  • Patients and their families, carers
  • Administration Team Lead
  • Planning, Performance, and Quality (PPQ) Administrators
  • Referral Management Administrators
  • Partner organisations such as GPs, Hospices, and Hospital Trusts
  • IT department
  • Estates
  • HR Department
  • Finance
  • Information Department
Person Specification

Administrative qualification at NVQ Level 2/RSA 2 or equivalent. Min. GCSE Eng. Language & Maths

Essential Criteria
  • GCSE English and Maths 4 or Equivalent
  • Ability to work flexibly and comply with all requirements of the post
Desirable Criteria
  • Working with NHS data systems such as EMIS
ITEssential Criteria
  • Working with databases
  • Working with Microsoft Office applications


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