Strategic Advice and Leadership for Community Services
2 months ago
Job Overview
This is an exciting opportunity to make a real difference in the field of community care provision across Sutton. As a Deputy Chief Operating Officer, you will play a key role in delivering high-quality community-based services across Sutton. This is a one-year fixed-term contract which can be taken as a secondment or fixed-term post.
Main Duties of the Job
The post holder will be responsible for the delivery of SHC's operational performance, including productivity and efficiency of planned and unplanned care teams under the employment of ESTH. You will provide transformational support for service development under the direction of the Chief Operating Officer. This will include the operational management of several key services for SHC and deputising for the Chief Operating Officer as and when required.
Key Responsibilities
- Accountable for the delivery of performance, operational management, and delivery of key KPIs within critical service areas.
- Lead for specific projects related to the transformation of SHC, including Integrated Care Programme (ICP) work programmes.
- Ability to oversee line management of key community services where there are particular areas of concern or improvements are needed.
- Deputise for the Chief Operating Officer at Board level and in relation to any strategic meetings, strategic conversations, and discussions.
- Deputise for the Chief Operating Officer at relevant meetings to discuss financial management, transformation plans, and performance issues.
Operational Leadership Role
The post holder will lead responsibility for the direct performance and outcomes of key respective service areas, with actions in place to address issues of under-performance. You will lead responsibility for the financial budget of the respective services to optimise resource management and ensure that the service operates within the agreed contractual financial envelope.
Development and Transformation of Services
The post holder will support the development of SHC organisational culture and demonstrate agreed values and behaviours. You will build processes with people as partners in the co-design and co-production of services, leading to empowerment of people and involvement in decision-making.
Corporate and Clinical Governance Oversight
The post holder will maintain and monitor robust corporate governance systems and processes. You will ensure that community services are focused on the needs of patients and clients, and that all staff have clear focused objectives that align to the vision of SHC and personal development plans.
Strategic Advice and Leadership
The post holder will take the lead on specific initiatives in collaboration with operational leads and managers, designated professional or SROs internal or external to the Trust. You will be responsible for encouraging research and development, both internally and with other organisations as appropriate.
Performance and Quality Standards
The post holder will review and monitor the KPIs for SHC and for respective services managed in line with the reporting schedule. You will be responsible, with the Chief Operating Officer and associated team members, for ensuring performance improvement in services where performance indicators highlight improvement is needed.
Clinical Governance and Risk Management
The post holder will oversee with the Chief Operating Officer and service managers for key performance service line risks (mitigation and management) and corporate risk register. You will monitor and manage risk, undertaking assessments in local areas of responsibility in accordance with the Trust Risk Strategy.
Staff Management
The post holder will manage staff in accordance with the Trust's HR policies and procedures.
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