Care Team Operations Manager

3 days ago


Bury, Borough of Bury, United Kingdom Choices Home Care Full time

**Job Description:**

As a Care Team Supervisor at Choices Homecare, you will play a vital role in ensuring the highest standards of care for our clients. Your primary responsibility will be to manage the day-to-day operations of our care services team, ensuring seamless delivery of care and maintaining compliance with regulatory and contractual requirements.

Responsibilities:

  • Oversee care worker annual leave and absences, ensuring continuity of service delivery.
  • Provide comprehensive briefings to care workers on client needs and updates.
  • Drive recruitment initiatives and participate in hiring new care workers.
  • Facilitate regular team meetings, promoting collaboration and open communication.
  • Implement a structured onboarding program for new care workers.
  • Carry out field observations and support care workers in completing their care certificates.
  • Maintain compliance with regulatory and contractual requirements.
  • Organize engagement events to promote team cohesion and morale.
  • Handle incidents and complaints, documenting and following up as required.
  • Monitor care worker performance, conducting supervisions and appraisals.
  • Address conduct or performance issues with HR advisor support.
  • Undertake backup on-call duties as part of a planned rota.

What We Offer:

We offer a competitive salary of £28,000 - £30,000 per annum, depending on experience, plus a range of benefits including professional development opportunities and a supportive work environment.


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