B2B Support Specialist

3 weeks ago


Sunderland, Sunderland, United Kingdom Curaleaf Full time
About the Role

We are seeking a highly organized and detail-oriented B2B Support Coordinator to join our Medical Cannabis Customer Service team. As a key member of our team, you will be responsible for handling business-to-business interactions between Curaleaf and our customers.

Your primary focus will be on providing exceptional customer service, resolving customer concerns, and ensuring all processes are running smoothly within the department. You will also be responsible for placing orders, updating customers on lead times, and checking all orders with precision.

Responsibilities
  • Manage customer inquiries and concerns via email, phone, and Zendesk
  • Place orders for outsourced items and update customers on lead times
  • Check all orders for accuracy and log any errors
  • Set up new customer accounts on the system and ensure all details are correct
  • Form strong relationships with customers, internal teams, and external providers to ensure a smooth process and experience
About You

To be successful in this role, you will need to have a strong background in customer service, with excellent communication and problem-solving skills. You should be highly organized, with a keen eye for detail and the ability to work effectively in a fast-paced environment.

Familiarity with Zendesk and Sage 200 is a plus, but not essential. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.

What We Offer
  • Competitive salary
  • Excellent holiday allowance
  • Private medical insurance
  • On-site parking
  • Life insurance


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