Visitor Experience Specialist

7 days ago


Dalwhinnie, Highland, United Kingdom Diageo Full time

We are seeking a dedicated and customer-focused individual to join our team as a Visitor Experience Specialist at our Dalwhinnie Visitor Centre. This exciting role offers the opportunity to make a real impact on our guests' journeys.

Key responsibilities include:

  • Creating Unforgettable Experiences: Designing and delivering tailored tours, workshops, and events that showcase our premium brands and heritage.
  • Fostering Loyalty: Building strong relationships with guests, encouraging repeat visits, and promoting our products through word-of-mouth recommendations.
  • Collaborating with Colleagues: Working closely with the visitor centre team to develop and implement new initiatives, improving overall guest satisfaction.

This role comes with a competitive salary of approximately £35,000 - £40,000 per annum, depending on experience, plus a range of benefits, including a contributory pension scheme, annual bonus, and 25 days' holiday allowance.

As a Visitor Experience Specialist, you'll play a vital role in enhancing our guests' experiences and contributing to the long-term success of our brand.



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