Business Support Officer
4 weeks ago
We are seeking a highly organized and detail-oriented Business Support Assistant to join our team at Triumph Consultants Ltd.
Key Responsibilities:- Provide administrative support to our team, including responding to customer enquiries and requests in a professional and empathetic manner.
- Record and update customer information and interactions using our systems and databases, ensuring data accuracy and confidentiality.
- Achieve high accuracy in data input onto all aspects of work, including spreadsheets and bespoke databases.
- Collect, collate, analyse, and disseminate statistical data relevant to our service unit, ensuring that data area records are meticulously maintained and kept up to date.
- Treat customer information as confidential, adhering to our GDPR and relevant procedures.
- Organise multi-agency meetings, capturing accurately decisions and summarising key information effectively during meetings.
- Maintain a high level of knowledge of processes and procedures in own area of work.
- Procure goods, services and supplies as directed by our Budget Holders, accurately utilising our financial management system or purchasing card while adhering to our financial regulations and guidelines.
- Work collaboratively with other team members and departments to ensure a seamless and consistent customer service experience.
- 2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience).
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Previous experience of working in a customer service and/or administration environment.
- Key responsibilities encompass arranging highly sensitive meetings, minute-taking, and managing confidential information with extraordinary precision and accuracy at all times.
- Experience of diary management for Senior Officers.
- Experience and excellent skills in preparing clear and succinct meeting notes.
- A good understanding of work practices, processes and procedures within the specified area of work.
- Experience of accurate data inputting, collation and analysis of data.
- Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.
- Communication and interpersonal skills, both verbal and written, with the ability to adapt to different customer needs and situations.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Candidates must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own or pool car.
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