Business Support Officer

4 weeks ago

Bournemouth, Bournemouth, United Kingdom Triumph Consultants Ltd Full time

Job Title: PT Business Support Officer/Safeguarding Notetaker/Admin

Job Summary:

We are seeking a highly organized and detail-oriented Business Support Officer to join our team at Triumph Consultants Ltd. As a Business Support Officer, you will play a crucial role in providing comprehensive administrative support to individuals and teams, enabling them to maximize their delivery and assist the council in achieving its objectives.

Key Responsibilities:

  1. Customer Enquiries: Respond to customer enquiries and requests in a professional and empathetic manner, following the council's policies and procedures.
  2. Data Management: Record and update customer information and interactions using the appropriate systems and databases, ensuring data accuracy and confidentiality, adhering to GDPR.
  3. Data Analysis: Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
  4. Statistical Data: Collect, collate, analyse, and disseminate statistical data relevant to the service unit, ensuring that data area records are meticulously maintained and kept up to date.
  5. Confidentiality: Treat customer information as confidential, adhering to GDPR and relevant procedures.
  6. Meetings: Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
  7. Knowledge: Maintain a high level of knowledge of processes and procedures in own area of work.
  8. Procurement: Procure goods, services and supplies as directed by the Budget Holders, accurately utilising the financial management system or purchasing card whilst adhering to the council's financial regulations and guidelines.
  9. Collaboration: Work collaboratively with other team members and departments to ensure a seamless and consistent customer service experience.

Qualifications:

  1. Education: 2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience)

Skills & Experience:

  1. Experience: Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Responsibilities: Key responsibilities encompass arranging highly sensitive meetings, minute-taking, and managing confidential information with extraordinary precision and accuracy at all times.
  3. Customer Service: Previous experience of working in a customer service and/or administration environment.
  4. Diary Management: Experience of diary management for Senior Officers.
  5. Meeting Notes: Experience and excellent skills in preparing clear and succinct meeting notes.
  6. Knowledge: A good understanding of work practices, processes and procedures within the specified area of work.
  7. Data Input: Experience of accurate data inputting, collation and analysis of data.
  8. Communication: Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.
  9. IT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

Requirements:

Candidates must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own or pool car.

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