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Clinical Coordinator

2 months ago

Bath, Bath and North East Somerset, United Kingdom NHS Full time
Job Title: Clinic Coordinator

We are seeking a highly organized and customer-focused individual to join our Outpatient Booking Team at the Royal United Hospital in Bath.

About the Role

This exciting opportunity involves working within our established and friendly team to provide essential support in relation to outpatient booking services. As a Clinic Coordinator, you will be responsible for managing and operating the partial or full-booking process for identified outpatient specialties, ensuring patients are booked into appointments within local, regional, and national outpatient access targets.

Key Responsibilities
  • Manage and operate the partial or full-booking process for outpatient specialties
  • Ensure patients are booked into appointments within access targets
  • Work effectively as a team member to provide a professional and compassionate service to patients
  • Communicate sensitively with patients, relatives, and staff at all levels
  • Use diplomacy and tact to resolve conflicts and sensitive issues
Requirements
  • Educated to an acceptable standard, including GCSE level in Maths and English
  • Computer literate, with experience of MS Office programmes
  • A minimum of 1 year recent experience working in a customer/patient-focused environment
  • Experience of dealing with the public by telephone
  • Demonstrable ability to work effectively as a team member
What We Offer

We offer a competitive salary, comprehensive training, and a supportive work environment. If you are a motivated and organized individual with excellent communication skills, we would like to hear from you.