Technical Support Specialist

15 hours ago


Nottingham, Nottingham, United Kingdom Rullion Limited Full time

Rullion Limited is a global leader in water technology, offering a challenging and rewarding role as a Technical Support Specialist. This position involves working closely with customers to provide expert advice and support on the installation and operation of measuring instruments.

The successful candidate will be responsible for commissioning, servicing, and maintaining water quality monitors, fixed gas detection monitors, and flow meters. Full product training will be provided, ensuring that the candidate has the necessary skills to excel in this role.

Main Responsibilities:

  • Support and advise users and resellers on the installation and operation of measuring instruments.
  • Commissioning, service, and maintenance work on site.
  • Analyze measurement data.
  • Work with measuring instruments in-house for testing purposes.
  • Document and track support cases and projects using software.
  • Build relationships with customers.
  • Provide training on site with end-users.
  • Write service reports.

Requirements:

Technical:

  • Educated to NVQ or HNC/HND level in electrical qualifications.
  • Several years of professional experience in field support and service roles.
  • Desirable: Water and gas knowledge.

Personal:

  • A structured and proactive approach to work.
  • Excellent customer service skills.
  • Proven problem-solving skills.
  • Flexible and willing to travel.
  • Advanced communication skills and confident appearance.
  • Will to work remotely.

We are committed to providing a competitive salary of £55,000 - £70,000 per annum, depending on experience, plus a range of benefits including:

  • 25 days holiday plus bank holidays.
  • Paid sick leave.
  • Group Life Insurance.
  • Auto Enrolments employer matching pension.
  • Optional Private Medical cover.
  • Cycle to work scheme.
  • Annual discretionary bonus scheme.
  • Annual employee events.


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