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Epicor Support Specialist

2 months ago

Swindon, Swindon, United Kingdom Genium Selection Full time
About the Role

We are seeking an experienced Epicor Support Specialist to join our team at Genium Selection. As a key member of our IT department, you will be responsible for providing top-notch support to our clients using Epicor software.

Key Responsibilities
  • Provide technical support to clients using Epicor software, including troubleshooting and resolving complex issues
  • Liaise with clients, 3rd party support teams, and other IT colleagues to ensure seamless integration and improvement of system functionality
  • Collaborate with the development team to improve Epicor processes and standardization
  • Develop and maintain knowledge of Epicor software, including BPM and BAQ
  • Participate in the implementation and upgrade of Epicor Kinetic projects
Requirements
  • Minimum 2 years of experience in Epicor support, with a strong understanding of the MRP module
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of BPM and BAQ is beneficial but not essential
What We Offer
  • A competitive salary of £40,000 to £50,000, depending on experience
  • A bonus scheme and comprehensive benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
Location

This role is based in the UK, with the option to work from home or in one of our UK offices. We offer a hybrid working arrangement, with 3 days in the office and 2 days working from home.