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Chiropractic Assistant/Clinic Receptionist

1 month ago

Poole, Poole, United Kingdom Life Balance Chiropractic Full time
Delivering Exceptional Patient Care

We are seeking a highly motivated and organized individual to join our team as a Clinic Assistant/Receptionist. In this role, you will play a key part in delivering exceptional patient care and ensuring a positive experience for our clients.

Key Responsibilities:

  • Greet patients with a smile and provide excellent customer service
  • Handle phone calls, SMS, and emails, including follow-ups, rescheduling, and cancellations
  • Manage inbound and outbound sales enquiries and schedule appointments
  • Follow proven processes using a checklist-first approach
  • Take payments and maintain client account database
  • Ensure the clinic is clean and tidy
  • Assist chiropractors with patient care and administrative tasks
  • Participate in marketing campaigns and social media posts
  • Attend regular training and cover for teammates as needed

Requirements:

  • Ability to work at least 19 hours per week and every Saturday morning
  • Excellent written, verbal, and interpersonal communication skills
  • Attention to detail and professionalism
  • Strong organizational and IT skills
  • 2 years of customer experience preferred but not essential
  • Coachable, self-motivated, and eager to learn
  • Reliable, punctual, and a team player
  • Align with our core values: Honesty, Humility, Vulnerability, Courage, Curiosity, and Greatness

What We Offer:

  • Fully supplemented chiropractic care
  • Bi-annual team building days and team socials
  • Training and support for career development
  • Company pension scheme
  • Company discount perks scheme and life insurance (3x salary)
  • Competitive salary with team bonuses
  • 28 days paid holiday (inclusive of bank holidays) (pro-rata)

We are a dynamic and supportive team dedicated to excellence, personal growth, and making a real difference in our community's health and well-being.