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IT Support Specialist
2 months ago
Preston, £24,000 - £30,000 + Excellent Benefits
Digital Waffle is seeking an experienced IT professional to join our dynamic team as a Service Desk Analyst. As a key member of our support operations, you will provide technical assistance and resolve complex IT issues.
Key Responsibilities- Respond to client inquiries and troubleshoot technical issues promptly.
- Proactively monitor client systems to identify and address potential issues.
- Collaborate with fellow team members to deliver high-quality IT services.
- Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.
- Strong technical skills in troubleshooting Windows and Mac OS environments.
- Familiarity with IT service management tools and ticketing systems.
- Excellent communication and customer service skills.
- A proactive and self-driven attitude to tackle challenges head-on.
- Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.
