Customer Support Representative

3 weeks ago


Chester, Cheshire, United Kingdom Lloyds Banking Group Full time

About this role

We are seeking a Customer Support Representative to join our team at Lloyds Banking Group. As a Customer Support Representative, you will be responsible for providing excellent customer service to our customers, resolving their queries and concerns in a timely and professional manner.

Key responsibilities

  • Provide exceptional customer service to our customers, responding to their queries and concerns in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and transparent manner.
  • Work closely with colleagues to ensure that customer needs are met.
  • Stay up-to-date with product and service information to provide accurate and helpful advice to customers.
  • Meet performance targets and objectives, including customer satisfaction and resolution rates.

About us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to building a truly inclusive workplace where all colleagues have the opportunity to make a real difference.

What we offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.
  • The opportunity to work with a leading financial services provider.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and knowledge of Microsoft Office.

How to apply

If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].



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