Software Development Support Specialist

1 day ago


London, Greater London, United Kingdom Owasp10 Full time
Job Title: Software Development Support Specialist

We are a global software development company, Owasp10, and we're looking for a skilled IT Technical Support Specialist to join our team.

The successful candidate will be responsible for delivering exceptional technical assistance and support to end-users within the organisation, ensuring the smooth operation of computer systems and networks.

  • Address user tickets regarding hardware, software and networking.
  • Maintain the Asset Tracking system.
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Setup devices and assets for new employees.
  • Help create technical documentation and manuals.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Act as an expert for infrastructure teams in the plan, design, and delivery of IT solutions.
  • Acquire new software and hardware, negotiate service contracts, and build relationships with vendors and service providers.

Key Requirements:

  • Proven work experience as a Technical Support Engineer, IT Administrator, Desktop Support Engineer or similar role.
  • Hands-on experience with Windows/Mac OS advanced troubleshooting.
  • Good knowledge of current hardware and software across various devices.
  • Good understanding of computer systems, mobile devices and other technology products.
  • Familiarity with remote desktop applications and help desk software.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Estimated Salary: $65,000 - $85,000 per year, depending on location and experience.



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