Software Development Support Specialist
1 day ago
We are a global software development company, Owasp10, and we're looking for a skilled IT Technical Support Specialist to join our team.
The successful candidate will be responsible for delivering exceptional technical assistance and support to end-users within the organisation, ensuring the smooth operation of computer systems and networks.
- Address user tickets regarding hardware, software and networking.
- Maintain the Asset Tracking system.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Setup devices and assets for new employees.
- Help create technical documentation and manuals.
- Refer to internal database or external resources to provide accurate tech solutions.
- Act as an expert for infrastructure teams in the plan, design, and delivery of IT solutions.
- Acquire new software and hardware, negotiate service contracts, and build relationships with vendors and service providers.
Key Requirements:
- Proven work experience as a Technical Support Engineer, IT Administrator, Desktop Support Engineer or similar role.
- Hands-on experience with Windows/Mac OS advanced troubleshooting.
- Good knowledge of current hardware and software across various devices.
- Good understanding of computer systems, mobile devices and other technology products.
- Familiarity with remote desktop applications and help desk software.
- Ability to provide step-by-step technical help, both written and verbal.
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
Estimated Salary: $65,000 - $85,000 per year, depending on location and experience.
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