IT Service Delivery Specialist

2 weeks ago


Manchester, United Kingdom Xpertise Recruitment Full time £30,000 - £35,000
Service Delivery Analyst Opportunity

We are seeking a skilled Service Delivery Analyst to join our IT Infrastructure and Operations team at a global food and manufacturing company.

Key Responsibilities:

  • Provide 1st/2nd line support to employees, dealing with issues regarding IT equipment and services.
  • Work with outsourced vendors to resolve issues, coordinating and owning IT problems.
  • Act as a key point of contact between employees, the ICT Services team, and 3rd party specialist partners.
  • Ensure incidents raised are accurately logged, communicated, and managed through to conclusion using the relevant helpdesk software.
  • Deliver solutions to employees when dealing with existing software such as MS Office products, O365, Teams, etc.
  • Assist in training on equipment and system use for employees.

Requirements:

  • Relevant previous experience in a 1st/2nd line support role, providing on-site and remote support.
  • Microsoft Office & Windows desktop environment experience.
  • Experience with network connectivity, WIFI connections, tethering computers to phones.
  • Familiar with BYOD, phones, and tablets in a corporate environment.
  • Experience with building, configuring, and troubleshooting Laptops/PC, Mobile phones, printers, and tablets.

If you're interested in learning more about this opportunity, please get in touch.



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