Risk and Compliance Operations Director

1 month ago

Horley, Surrey, United Kingdom British Airways Full time
Ground Operations Risk, Compliance & Readiness Manager

As a key member of the Operations team, the Ground Operations Risk, Compliance & Readiness Manager plays a critical role in ensuring the safety, security, and operational risk of our ground operations. This includes investigating incidents, conducting audits, and analysing trends to proactively address risks and promote a just culture.

Key Responsibilities:
  • Coordinate the departmental approach to safety risk management and compliance oversight, ensuring training compliance and championing the Integrated Safety Management System within Ground Operations.
  • Produce the Ground Operations content for monthly Safety Advisory Groups and quarterly Safety & Compliance Review Board, ensuring accuracy of data, reliability of performance indicators, trend analysis, risk mitigation, and appropriate commentary.
  • Plan and conduct regular checks/inspections at London Gatwick and outstations to monitor and advise on compliance and ground safety performance.
  • Coordinate and respond to Ground Operations safety and security report investigation actions, supporting and coaching the Ground Operations team, and ensuring thorough investigation and closure in-line with agreed timescales.
  • Manage and review the Station Operational Compliance Check (SOCC) process and question bank, challenging the Ground Operations management team to ensure that meaningful checks are being undertaken, to suitable frequency, with findings being appropriately addressed.
  • Represent BA Euroflyer at relevant British Airways ground safety and compliance meetings.
  • Review and challenge existing processes and procedures where these drive unnecessary complexity, risk, or cost into the BA Euroflyer operation, and influencing internal/external stakeholders in implementing change.
  • Support the Ground Operations management team in ensuring compliance with mandatory training to ensure compliance with BA Euroflyer standards.
  • Lead planning and preparation of Ground Operations processes for wet lease operations, ensuring stations are appropriately briefed and prepared to minimise operational, safety, and compliance risks.
Requirements:
  • Strong written and spoken communication skills with ability to present information clearly to others, including non-native English speakers.
  • Able to influence effectively to ensure business needs are met.
  • A flexible and 'hands-on' approach to the role and supporting the other areas of the operation as required.
  • Able and willing to support the business and operation outside of normal working hours when required, and to form part of an on-call roster.
  • Hold valid passport with the ability to travel to locations throughout Europe.
  • Previous experience of working in an operational role with an airline/ground handling agent, with a strong focus on operational compliance and ground safety.
  • Experience in carrying out ground operations audit activities.
  • Knowledge of MS Office applications and experience of producing reports and presentations.
  • Experience of using Excel to an intermediate level (functions, charting, data analysis).
  • Experience of using Business Objects, Tableau, or equivalent to create Management Information and to analyse data.

At British Airways, we're committed to creating a culture where everyone feels that they can be themselves. We believe that inclusion and diversity are key drivers of innovation, and we're proud to be an equal opportunities employer.

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