Ground Operations Risk Manager

1 month ago

Horley, Surrey, United Kingdom British Airways Full time
Ground Operations Risk, Compliance & Readiness Manager

This is an exciting opportunity to join the British Airways family as a Ground Operations Risk, Compliance & Readiness Manager. As a key member of the Operations team, you will provide expertise and support to ensure oversight of safety, security, operational risk, and compliance across our ground operations.

Key Responsibilities:
  • Investigate incidents and conduct audit/assurance activity to identify trends and proactively address them.
  • Analyse data and produce management information and communications to mitigate risk and promote a just culture.
  • Work with stakeholders and suppliers to ensure compliance and safety standards are met.
  • Lead on business resilience, cross-cutting operational change projects, and operational readiness activity.
  • Coordinate the departmental approach to safety risk management and compliance oversight.
  • Produce Ground Operations content for monthly Safety Advisory Groups and quarterly Safety & Compliance Review Board.
  • Plan and conduct regular checks/inspections at London Gatwick and outstations to monitor and advise on compliance and ground safety performance.
  • Manage and review the Station Operational Compliance Check (eSOCC) process and question bank.
  • Represent BA Euroflyer at relevant British Airways ground safety and compliance meetings.
Requirements:
  • Strong written and spoken communication skills with ability to present information clearly to others.
  • Able to influence effectively to ensure business needs are met.
  • Flexible and 'hands-on' approach to the role and supporting other areas of the operation as required.
  • Able and willing to support the business and operation outside of normal working hours when required.
  • Hold valid passport with the ability to travel to locations throughout Europe.
  • Previous experience of working in an operational role with an airline/ground handling agent, with a strong focus on operational compliance and ground safety.
  • Experience in carrying out ground operations audit activities.
  • Knowledge of MS Office applications and experience of producing reports and presentations.

This role offers a competitive salary and benefits package, including unlimited basic and premium standby tickets on British Airways flights, and up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. We are committed to creating a culture where everyone feels that they can be themselves, and we welcome applications from diverse candidates.

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