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Ops Support Specialist

1 month ago

London, Greater London, United Kingdom 00002 Citibank, N.A. Full time

Job Summary:

The Ops Support Analyst is an intermediate level position responsible for providing operations support services, including but not limited to, record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

Key Responsibilities:

  • Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems.
  • Influence decisions through advice and counsel as well as facilitate services to others in area.
  • Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables.
  • Liaises with multiple teams across the Operations department.
  • Coordinate and contribute to initiatives that support the goals of the Operations function and overall business.
  • Assume informal and formal leadership role within team as well as coach and train new recruits.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and/or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

  • 5-8 years of relevant experience.
  • Experience with automated end-to-end sourcing tools.
  • Proficient in Microsoft Office.
  • Ability and experience working in a fast-paced, high-pressure environment.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Bachelor's degree/University degree or equivalent experience.
  • Banking experience - Retail Banking Deposit Back Office Operations.
  • Able to handle high-stress volatile situations.
  • Procedure writing expertise - Preferred.

This role is ideal for a driven and detail-oriented individual who can work effectively in a team environment and demonstrate a high level of professionalism in all interactions.